Customer Experience

John Mancini from AIIM discusses his new e-book “Information Opportunity vs. Information Chaos.”

Cloud CCM expert Brad Banyas discusses cloud-based customer communications management; plus special report from Xploration14.

Leading the Starbucks Way – DSP057

by kevinadmin on November 8, 2013

Interview with Joseph Michelli, best-selling author of “The Starbucks Experience” and “Leading the Starbucks Way.”

Customer Experience the Disney Way – DSP054

by kevinadmin on August 2, 2013

Best-selling author Doug Lipp discusses customer experience the Disney way.